Mistreatment by patients: An analysis of the patient-related social stressors among Slovenian healthcare workers

Abstract

Healthcare workers (HCWs) are often exposed to mistreatment by patients, which has negative effects on both staff and institutions. To take appropriate action to help HCWs in this context, patient-related social stressors (PSS) should be explored. The purpose of the research was to identify the most pronounced patient behaviour contributing to the social stress (SS) of HCWs, and compare PSS between different HCWs and different types of healthcare institutions.

Keywords

• healthcare workers
• mistreatment
• patients
• social stressors
• zaposleni
• zdravstvene ustanove
• neprimerno ravnanje
• pacienti
• socialni stresorji