Study on Measuring the Performance of the Education System with the Help of Key Performance Indicators

Abstract

The paper carries out a study based on the procedural approach of quality management in the educational system, with application on the military field, in order to measure organizational performance. Therefore, the evaluation methodology comprises a series of steps that can be found as subchapters in the paper. The procedural approach of performance evaluation allows the development of an integrated vision of the interdependencies and interactions between the specific processes, which favors an efficient analysis of the quality and quantity of the obtained results. The conclusions of the analysis are materialized in measures to improve the organizational processes, thus contributing to the achievement of an efficient quality management in the educational system.

Keywords

• procedural approach
• key performance indicators
• educational system