The role of Relationship Manager and Employees in Organizational Performance by mediating Intra-Organizational Trust and Collaboration

Abstract

The goal of present study is the role of relationship manager and employees in improvement organizational performance by mediating intra-organizational trust and collaboration of employees of Semnan University. Present study is a practical research on the basis of purpose and is a type of descriptive-correlative researches on the basis of data collection method. Statistical population of the study included all the employees of Semnan University (550 people) in the academic year 20017-18 that 150 people (90 men and 60 women) were selected using stratified random sampling method. All the employees of study sample completed the scales of manager and employee's relation, intra-organizational trust, intra-organizational collaboration and organizational performance. The findings showed that: there is a positive and significant relationship between manager and employee's relation, intra-organizational trust, intra-organizational collaboration with improvement organizational performance. Manager and employees relation has a direct and significant effect on improvement organizational performance. Manager and employees relation with the mediation of intra-organizational trust also has an indirect and significant effect on improvement organizational performance. Manager and employees relation with the mediation of intra-organizational collaboration has an indirect and significant effect on improvement organizational performance.

Keywords

• manager and employee's relation
• intra-organizational trust
• collaboration
• organizational performance