COMPARISON BETWEEN WEB-BASED AND PAPER QUESTIONNAIRES FOR THE ASSESSMENT OF BURNOUT SYNDROME USING BOYKO’S METHODOLOGY

Abstract

Introduction: Questionnaires are often used to quantify the subjective aspects of burnout syndrome. Data collection using web-based questionnaires generally improves data quality, because data are entered electronically and may automatically be transformed into an analyzable format, and errors in the process of data entry and coding are avoided as well. Purpose: The aim of the study is to compare the completeness of data and consuming time of web-based and paper questionnaires for burnout syndrome based on Boyko’s inventory Material and methods: In study took part 30 patients from one ambulatory practice, who completed the two versions of the questionnaire and their physician. Data completeness was assessed by comparing the number of missing values between the two methods. Consuming time was assessed by comparing the duration of completing and analyzed the data from the web-based and paper questionnaires. Results: Paper questionnaires generally had more missing values (P<.05). Web-based questionnaires were completely filled out due to pop-up notifications that appeared directly onto questions with missing values. Duration of completing and processing a returned paper questionnaire was 3.5 times that of a returned web-based questionnaire. Conclusion: The web-based system can be less time-consuming and a source of fewer errors than paper questionnaires and permits review of the data and compliance during the study.

Keywords

• burnout
• boyko’s inventory
• web-based questionnaire
• ehealth