GESTÃO DE PROCESSO NA IMPLANTAÇÃO DE UM SISTEMA DE INFORMAÇÃO ACADÊMICA: A EXPERIÊNCIA DA UFPA

Abstract

The article reports on research carried out at the Federal University of Pará - libraries that hat have been studied in which the management of the implementation process of academic information system. In order to identify the form of implementation of management information system and its effects on the academic community. The research starts with a documentary survey. After analysis of the documents was made a suvey with 37 servers and structured interviews with 10 servers. The categories leadership, strategy, people and society, processes and people, results, information and knowledge, consisted in the instruments. The results show that the University is in partial compliance with the proposed streamlining of state reform. The conclusion is that the information system deployed shows an improvement in university management in two perspectives: one for management and another in the perception of the users of its services.

Keywords

• university
• information system
• academic management