Journal of Patient Experience (Aug 2023)

Assessment of Nurses’ Caring Behaviors from the Perspective of Covid-19 Patients

  • Saeed Zahaki Arasteh MD,
  • Rafat Rezapour-Nasrabad PhD,
  • Seyedeh Narjes Mousavizadeh PhD,
  • Malihe Nasiri PhD

DOI
https://doi.org/10.1177/23743735231196378
Journal volume & issue
Vol. 10

Abstract

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Caring behaviors are an important focus of nurses’ physical and technical aspects of caring. By identifying and comprehending the nurses’ caring behaviors from the perspective of the patients, as well as taking into account the elements influencing caring behaviors during the Covid-19 pandemic, we may plan to offer nursing care and caring behaviors based on the needs of the patients. In this cross-sectional study, purposive sampling was used to collect data from both the Demographic Questionnaire and the Nurses’ Caring Behavior Questionnaire. The results showed that the respectful relationship field had an average score of 33.57, the professional knowledge and skill field at 15.35, and the overall mean score for the questionnaire was 43.92, with the mean score from the questionnaire being higher than the real mean score. It may be concluded that this component of nurses’ behavior is seen favorably by patients in the Covid-19 ward. Additionally, the patients in the Covid-19 ward thought the mean score from the questionnaire on professional knowledge and skills was good because it was higher than the real mean score. The questionnaire's overall score was likewise greater than its mean overall score. Overall, it can be concluded that patients in the Covid-19 ward have a positive opinion of the nurses’ level of caring behaviors. These results indicate that it is possible to achieve ideal caring and full patient satisfaction by planning and considering future outlook in order to educate and empower nurses in terms of correct caring behaviors, and to provide quality caretaking.