The Chatbots and Their Role in the Progress of Society

Abstract

In this article, we made a short introduction to chatbots that shows the need for development and their implementation in all economic branches. We covered what a chatbot is and how it works, we made a brief history of its evolution, listed and described the benefits of using the chatbots, but also presented their limitations. Additionally, the article describes five chatbot models developed and implemented in different fields of activity and presents comparisons of the functionalities and applicability of these solutions. In conclusion, we emphasize the interest and concern of business people to expand the use of chatbots in all fields of activity, emphasizing its major contribution to economic progress and the development of society as a whole.

Keywords

• chatbots
• development
• implementation
• ethics
• assessment
• business