Ensuring the Productivity of Higher Learning Institutions Through Electronic Records Management System (ERMS)

Abstract

Although electronic records management system (ERMS) is important in bringing about the productivity of organizations, majority of them refuse to implement it, while a few embark on implementing it blindly, without guidance, which often results in failure. This paper, therefore, proposed a model for the ERMS adoption to support the productivity and performance of higher professional education (HPE) institutions in the Yemeni context. This paper used the unified theory of acceptance and use of technology (UTAUT) and a mixed explanatory approach to gather quantitative and qualitative data. Data were then analyzed through the use of SPSS 21, with SEM and Smart PLS V3 software used to test the proposed model. The model was also confirmed by five experts who were interviewed to obtain qualitative data. Based on the analysis results, all the fit indices met the recommended values range that assumed the acceptability of the developed model. The model was found to be of a good fit, and the theory upon which the model was developed was stable. The quantitative findings showed that performance expectancy, effort expectancy, social influence, facilitating conditions, policy, and training have a significant relationship with the ERMS adoption, which in return has a significant relationship with HPE organizations' productivity. This was supported by the qualitative results, confirming the theoretical study and contributing to the understanding of the ERMS adoption among HPEs. Such adoption ensures educational institutions' productivity.

Keywords

• Organization’s productivity
• UTAUT
• electronic records management system
• information system management
• institutions of higher learning
• adoption