Patient Preference and Adherence (Dec 2021)

Patients Satisfaction and Associated Factors Towards Physiotherapy Services in North West Ethiopia

  • Endawoke M,
  • Alem G,
  • Mulugeta H,
  • Atinafu BT,
  • Nigussie F,
  • Simachew A,
  • Shimekaw A,
  • Abiye M

Journal volume & issue
Vol. Volume 15
pp. 2783 – 2791

Abstract

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Migbaru Endawoke,1 Girma Alem,2 Henok Mulugeta,2 Bantalem Tilaye Atinafu,3 Fetene Nigussie,3 Addisu Simachew,4 Atirsaw Shimekaw,1 Melese Abiye5 1Department of Nursing, Dilla University College of Health Science and Medicine, Addis Ababa, Dilla, Ethiopia; 2Department of Nursing, Debre Markos University College of Health Science, Addis Ababa, Debre Markos, Ethiopia; 3Department of Nursing, Debre Berhan University Institute of Medicine and College of Health Science, Addis Ababa, Debre Berhan, Ethiopia; 4Department of Nursing, Dimma Technology College, Addis Ababa, Debre Markos, Ethiopia; 5Department of Nursing, Ambo University College of Medicine and Health Science, Addis Ababa, Ambo, EthiopiaCorrespondence: Migbaru Endawoke Tel +251 915715186Email [email protected]: Patient satisfaction is a critical patient-focused indicator of the general quality of patient care and health care. There was only one previous study conducted to assess patient satisfaction with physiotherapy services in Ethiopia.Objective: This study aimed to assess patients’ satisfaction and associated factors towards physiotherapy services in North West Ethiopia.Methods: An institution-based cross-sectional study was conducted. Using consecutive sampling method, 393 samples were collected. The collected data were cleaned, coded, entered into Epi-Data version 4.2 and exported to SPSS version 25 for analysis. The binary logistic regression model was fitted and p-value less than 0.25 was used to select significant variables for multivariate analysis. Results were presented in frequency distribution tables and graphs.Results: Overall 201 (51.1%) of the respondents were satisfied. The odds of physiotherapy service satisfaction at age greater than 55 years old were OR 1.78 (95% CI: 1.02– 3.09) times higher than the age less than or equal to 55 years old. The odds of physiotherapy service satisfaction of married respondents were OR 1.75 (95% CI: 1.05– 2.90) times higher than for single patients and the odds of satisfaction of having a good feeling about physiotherapy service was OR 3.76 (95% CI: 1.46– 9.70) times higher than their counterparts.Conclusion: Almost half of the respondents were satisfied with the physiotherapy service. Age, marital status, history of having information about physiotherapy and feelings about the physiotherapy service were significant variables affecting patient’s satisfaction in the physiotherapy service.Keywords: patient satisfaction, physiotherapy, Northwest Ethiopia

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