A Model for Knowledge Management Systems in the UbuntuNet Alliance Member Institutions

Abstract

In the current knowledge-driven global economy, higher education and research institutions are taking a leading role as the hubs for knowledge creation and sharing. In contribution to the needed coordination of the efforts, this paper presents a guiding model thorough assessment of the prevailing status of knowledge resources sharing and collaboration in the regional alliance for education and research networks in the eastern and southern African countries—UbuntuNet Alliance. This research carried out a qualitative study with semi-structured interviews with CEOs of three active national research and education networks (NRENs), representing both the government-run and private consortium-based settings. The study adopted a socio-technical perspective in assessing the technological engagements and the knowledge resources utilization within and among the NRENs in the region. The findings show that the NRENs share a similar set of challenges as well as missions and objectives; they aspire to provide technology-enhanced knowledge-sharing platforms within and across their domains. Finally, it presents UbuntuKMS Model—a comprehensive technology-enhanced knowledge management systems model that intends to provide guidance for the NRENs to orient their efforts accordingly. The research revealed that contextual considerations in developing system solutions are vital as the developing economies experience unique realities on the ground.

Keywords

• knowledge management systems model
• knowledge sharing
• higher education
• knowledge resource
• Ubuntu