THE MODERATING ROLE OF INTELLECTUAL CAPITAL ON THE RELATIONSHIP BETWEEN ARTIFICIAL INTELLIGENCE AND EMPLOYEE PERFORMANCE OF THE COMMERCIAL BANKS IN NIGERIA

Abstract

The world is rapidly changing due to technological advancement, which is affecting how organizations operate and impacting on corporate performance. “Artificial intelligence” is an emerging topic that has gotten a lot of attention globally. However, there is scarcity of literature on the subject, particularly in developing countries. This paper seeks to investigate the effect of “artificial intelligence” (AI) on employee performance (EP) of the commercial banks in Nigeria, using intellectual capital (human capital) as a moderator. A survey questionnaire was administered to 312 bank employees randomly. SPSS was employed to carry out a demographic statistic to have a better understanding and summary of the data. Additionally, a structural equation model (PLS-SEM) was employed and SmartPLS 3 professional version is employed for the analyses and testing of the formulated hypotheses. Findings prove a positive and significant correlation between artificial intelligence and employee performance. Also, intellectual capital (human capital) positively and significantly moderates the nexus between artificial intelligence and employee performance.

Keywords

• artificial intelligence (ai)
• intellectual capital (ic)
• human capital (hc)
• employee performance (ep)