Implementation of a citizen-centric public service application in Danube Delta area for Flood-Serv Horizon2020 Project

Abstract

FLOOD-serv Horizon 2020 project developed a pro-active and personalized citizencentric public service application that enhances the involvement of the citizen and harnesses the collaborative power of ICT networks (networks of people, of knowledge, of sensors) to raise awareness on flood risks and to enable collective risk mitigation solutions and response actions. For this, the project team implemented pilots, verified and validated the project solutions in different conditions and different areas of Europe. The activities implemented by the team of the project enhanced the role of the user (the citizen) in the society. DDNI team members tested the Flood-Serv System using attractive participatory approaches by involving existing communities of people, public authorities, water management officials, planners, emergency services but also regular citizens and academia institutions. Close collaboration with the end-users plays an important role in the transformation of public services. Given the high availability of data, through the knowledge base of Danube Delta National Institute (DDNI), users were provided more pro-active, higher quality and valuable flood risk management services. This made services more attractive and increased collaboration between all the parties, speeding up the information flow from citizen to public administrations in case of a flood event. The activities presented in the study enhanced also societal resilience towards an improved cooperation and collaboration of all stakeholders: government, private sector, NGOs and other civil society organizations as well as citizens.

Keywords

• floods
• flood risk management
• tulcea
• ict