Ideology and construction of identities in a conciliation hearing at PROCON

Abstract

The paper proposes to identify the role of ideology in the construction of identities in a conciliation hearing at PROCON, from a qualitative case study with actual data of talk. In this institutional context, the negotiation between the parties, claimant and claimed, depends on an intense discursive construction of versions on the fact. The conception of ideology as a negotiated sense in the interactional situation is considered (BILLIG, 1991; SHI-XU, 2000; THOMPSON, 2011). Also the notion of identity is taken as an interactional construct, so they are fluid and fragmented, negotiated and maintained or refuted by the participants in the social encounter (BUCHOLTZ and HALL, 2004; OCHS, 1993; MOITA LOPES, 2001). The results of the study show that the ideological dimension served, as postulated by Shi-xu (2000), to provide status of factuality to subjective opinions and had the function of guiding the meaning in the process of building and sustaining identities of those claimed as bad professionals x good professionals.

Keywords

• ideologia
• identidade
• audiência de conciliação no PROCON