E-Governance Initiatives and Citizen Participation at Global Perspective: Systematic Literature Review

Abstract

Purpose: This systematic review examines extant literature to understand the relationship between e-governance initiatives and citizen participation. Design/Methodology/Approach: We conducted a systematic review of 72 articles published in interdisciplinary journals indexed in the Web of Science database between 1900 and 2024. This review examined various forms of e-governance, including digital platforms, official websites, mobile apps, social media, and open data portals Findings: This review revealed the evolution of e-governance from basic online services to sophisticated digital governance utilizing AI and data science. While e-governance initiatives hold promise for increased citizen participation, transparency, and accountability in policymaking, several factors influence their success, including technological infrastructure, digital literacy, trust in government, and legal frameworks. This study identified gaps in the current knowledge base, particularly regarding the long-term sustainability and impact of these initiatives. Implications/Originality/Value: These findings highlight the need for interdisciplinary research to better understand and evaluate the effectiveness of citizen-empowering e-governance initiatives. This study provides a structured overview of existing knowledge, pinpoints open research questions, and suggests a unified model for future research in this area.

Keywords

• E-Governance
• Citizen participation
• Systematic literature review