A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university

Abstract

This paper presents a simulation model for the optimization of assistants’ and technicians’ engagement in a university teaching process. This model enables us to obtain the values of important parameters for the analysis of the process; even in the case of complex processes at large university departments, which cannot be easily analyzed using analytical methods. In the case when the number of technicians available is not sufficient to process all generated requests of professors and assistants, the assistants take over the processing of the requests, which cannot be processed immediately by the technicians. The characteristics of the system are compared for three different situations: when all technicians are processing the requests of all assistants and all professors; when technicians and assistants are separated in smaller groups; and when the technicians are processing only the requests of the professors and the assistants from their group.

Keywords

• Education
• teaching process optimization
• queueing system
• simulation model
• unwanted states