WORKPLACE INCIVILITY, SELF-EFFICACY, AND TURNOVER INTENTION RELATIONSHIP MODEL: A MULTI-GROUP ANALYSIS

Abstract

The purpose of this paper is to compare the relationship between workplace incivility, self-efficacy, and employees' turnover intentions based on gender in Indonesian work settings. The mediating roles of self-efficacy on the relationships between workplace incivility and turnover intention were also investigated. Data were collected randomly from 300 employees at various companies in Jakarta via the self-assessment questionnaires and, thereafter, partial least square multi-group analysis (PLS-MGA) was performed to analyze the data. According to result, workplace incivility had significant negative effects on self-efficacy, and a positive effect on turnover intention. Self-efficacy had significant positive effects on turnover intention, and confirmed the mediating role of self-efficacy between workplace incivility-turnover intention relationship. Coefficient analysis shows the strength of the relationship between variables varied by gender. Implications for organizations are discussed.

Keywords

• Workplace incivility
• self-efficacy
• turnover intention
• PLS-MGA