Majallah-i Dānishgāh-i ’Ulūm-i Pizishkī-i Īlām (Nov 2018)
Quality Assessment of Ilam University of Medical Sciences Website from the Users’ Viewpoints According to WebQual Model
Abstract
Introduction: Evaluation of quality of web pages from the users’ viewpoints is useful in its design and development. This study was performed to evaluate of the quality of Ilam University of Medical Sciences website from the users’ viewpoints. Materials & Methods: The statistical population of this descriptive analytical study included 1300 staff of the university in 2014. Overall, 297 volunteers are selected by using Cochran’s formula and random sampling method. Data collection was performed with the WebQual checklist. To analyze the data, descriptive statistics (frequency, percentage, mean and standard deviation) and inferential statistics (one-sample t-test) were used in SPSS, version 16. Findings: According to the findings, the mean scores of benefit, ease of use, attractiveness, and interactiveness were 3.35, 3.79, 3.26, and 3.36, respectively, which are significantly different from 3 considered as the benchmark. Discussion & Conclusions: The results showed that Ilam University of Medical Sciences website is in a good condition with respect to benefit, easy to use, attractiveness, and interaction. However, website administrators can further enhance the quality of the website in all these dimensions.