The difference in the number of complaints from patient health services using national health insurance at regional general hospitals

Abstract

Objective: Health services can cause different perceptions of each patient as recipients of health services. This study aims to determine the difference in the number of complaints in several regional general hospitals in Gorontalo Province. Method: The method used in this research is interviewing and collecting data in situ at the Gorontalo provincial health office. Data analysis used a one-way analysis of variance. The research sample consisted of seven regional public hospitals in Gorontalo Province. Results: The results showed that the average number of complaints was 15–22 complaints per month in seven hospitals in Gorontalo Province. The average number of health services complaints in several Gorontalo Provincial Hospitals is at the Aloe Saboe Regional General Hospital, 22 complaints per month. Conclusions: The results showed significant differences in the number of complaints about health services at seven regional general hospitals in Gorontalo Province.

Keywords

• Complaints
• Hospital
• Patient
• Gorontalo