Improving the Information Systems of a Warehouse as a Critical Component of Logistics: The Case of Lithuanian Logistics Companies

Abstract

Rapid changes in the modern world and technological advances and processes are increasingly contributing to greater attention being given to emerging problems associated with obtaining big data, as well as modifying decision-making processes in diverse spheres. Special attention in logistics companies should be given to the warehouse as a critical component of logistics, in particular to such processes as big data processing and automation, as well as the improvement, development, and support of information systems. Enhancing logistics information systems provides companies with a competitive advantage, reduces the emergence of human error, accelerates processes, and ensures the collection and sharing of information and big data are used in a sustainable manner. The automation of warehouse processes results in better-established operational safety and overall service quality. The present paper reviews the importance of improving warehouse automation and logistics information systems. Its advantages are highlighted, and the results of the conducted research are provided to expose the problem areas of warehouse automation and encourage improvements in information systems in Lithuanian logistics companies wherein there is a need to transfer a large amount of information and increase service quality.

Keywords

• information system
• big data
• logistics companies
• warehouse
• expert survey
• multi-criteria evaluation of interfaces