Evaluating the Development of Enterprises of the Telecommunications Sector of Ukraine in Times of Crisis

Abstract

In the context of globalization and digitalization, the sphere of telecommunications is one of the most promising, since telecommunications enterprises supply the population with information and telecommunication services along with access to the Internet. The telecommunications sector became especially important during the COVID-19 pandemic, when the communication system was built on the principles of digital technologies. Crisis conditions of functioning contribute to the transformation of the entire system of economic activity. First of all, it concerns the energy-dependent spheres of the economy. Therefore, the main strategic direction of development is the formation of an adaptive diversified integrative system of information and telecommunication services. The carried out study substantiates the problems and prospects for the development of the telecommunications sector in a crisis. The authors develop a system of indicators of a comprehensive rating assessment, which covers development indicators in six main areas, namely: the efficiency of internal business processes; optimization of flow management of service chains; sustainability and safety of technology and innovation; level of national integration; level of digital strategic partnership; customer loyalty. The results of the carried out rating assessment according to the proposed system of indicators indicate the integrative orientation of the development of the telecommunications sector, as well as the readiness for an adaptive transformation policy into the global network of the information and telecommunication system on the basis of the formation of diversification organizational and economic mechanisms of activity and innovative technologies.

Keywords

• enterprises
• telecommunications sphere of activity
• rating assessment
• system of indicators