Environmental quality management in hospitality industry on the example of Marriott Hotel in Warsaw (Poland)

Abstract

Environmental management and sustainability have been recent important issues in the hospitality industry. The hotel industry, as a main sector of the hospitality industry, has benefited from environmental initiatives through improving corporate image and increasing resource and energy efficiency. Among various environmental issues that have been addressed in the hotel industry, managerial influence on environmental management is rarely investigated. The purpose of this paper was to examine the current state of environmental management in the Marriott Hotel in Warsaw. Further, this paper also determined a relationship between TQEM managers’ personal environmental attitudes and organizational involvement in environmental management practices from the Marriott Hotel Warsaw. To achieve the purpose, the work examined currently adopted green practices, environmental attitudes,

Keywords

• hospitality
• quality
• management
• environment