Assessing the Impact of Healthcare 4.0 Technologies on Healthcare Supply Chain Management: A Multi-Criteria Evaluation Framework

Abstract

Background: Healthcare 4.0 has transformed supply chain management in the healthcare sector, but there is a lack of comprehensive frameworks to evaluate the impact of Healthcare 4.0 technologies on sector operations, particularly in developing countries. Methods: This study introduces a multi-criteria framework that synergically combines the techno-economic implications of Healthcare 4.0 technologies to improve healthcare supply chain management. The proposed approach innovatively integrates fuzzy VIKOR and Entropy methods to handle data vagueness and uncertainty, using data collected from healthcare supply chain specialists in Lagos, Nigeria. Results: The developed framework identifies the most and least critical technical and economic parameters for Healthcare 4.0 implementation in healthcare supply chain management. It also determines the suitability of different Healthcare 4.0 technologies for supply chain management in the healthcare sector. Conclusions: The main innovation of this study lies in the development of a comprehensive and context-specific framework for evaluating Healthcare 4.0 technologies in healthcare supply chains. The framework offers a new perspective on technology evaluation and provides practical insights for decision-makers. The findings contribute to advancing knowledge and practice in this field, promoting the proper adoption of Healthcare 4.0 technologies in healthcare, particularly in developing countries.

Keywords

• decision science
• developing countries
• Healthcare 4.0
• multi-criteria
• supply chain