Online Service Quality Determinants and E-trust in Internet Shopping: A Psychometric Approach
Suhail Ahmad Bhat,
Mushtaq Ahmad Darzi
Affiliations
Suhail Ahmad Bhat
Suhail Ahmad Bhat is a Faculty at the Department of Management Studies, University of Kashmir, Srinagar. His research interests include e-marketing, green marketing, social marketing, sustainable development, CRM and different CRM facets in the service industry. He has published papers in national and international journals such as .
Mushtaq Ahmad Darzi
Mushtaq Ahmad Darzi is a Professor at the Department of Management Studies, University of Kashmir, Srinagar (India). His research areas include financial management, portfolio management, accounts, social marketing, e-retailing, and CRM. He has published papers in national and international journals with publishers such as Emerald Insights and SAGE Publications. e-mail:
