Indian Journal of Community Medicine (Jan 1992)

Application Of Queueing Theory In Hospital Management

  • Joshi P.L,
  • Bhattacharya M,
  • Kumar D,
  • Raj B.C,
  • Agarwal V.K

Journal volume & issue
Vol. 17, no. 3
pp. 102 – 108

Abstract

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Application of queueing theory has been attempted to improve the delivery of patient care services in the out patient department of the Paediatric hospital. Traffic intensity was observed to be 0.8788 with a mean waiting time of 23.93 minutes, indicating congestion and over crowding in the system. Situation analysis under different assumptions have been carried out.