DEFINIÇÃO DE PAINEL DE INDICADORES DE DESEMPENHO PARA INSTITUIÇÕES COMUNITÁRIAS DE ENSINO SUPERIOR

Abstract

The study aims to develop a dashboard of performance indicators to assist in the management process of the Community institutions of higher education. This study is based on a qualitative and quantitative approach, using focus group with managers of a Community IES, to propose a set of indica tors listed within four (4) constructs: (i) Education; (II) Research; (III) Extension; (IV) administration. The assessment of the importance of the proposed indicators on the panel was through a questionnaire to nine (9) Community HEI managers, three (3) b elonging to ACAFE System; Two (2) associated with IES COMUNG; and four (4) confessional. It was established as the cutoff point, the indicators that achieved an average of less than 3,5, were established as the cutting point, excluding 4 indicators from th e panel. The main contribution of this thesis, is a panel of performance indicators with 118 indicators associated with four (4) dimensions and fourteen (14) sub - dimensions, which can be applied to higher education community institutions, aligning them t o the strategic planning long term.

Keywords

• performance evaluation
• performance indicators
• community ies