The contribution of government policy and financial security control in Ghana’s mobile money services

Abstract

The study looked at how government policies and financial security affect the use of mobile money services. A mixed method was used, with a focus group and survey questionnaires administered. Data was collected from 2041 mobile money users were collected and analyzed using SmartPLS based on the TAM model. Government policy and financial security have impacted users’ decisions to adopt mobile money services in Ghana. Perceived ease of use, and perceived usefulness, have influenced users’ attitudes to adopt mobile money. Again, behavioural intention to use mobile money is directly influenced by user’s attitude. Also, TAM theory has shown to be robust in analyzing affective, cognitive and behavioural issues. The findings will encourage the Ghanaian government, through its agencies, to continue with policies to improve mobile money services. This also demonstrates that citizens will support government policy related to mobile money as long as it is intended to improve the industry. Finally, mobile money services allow the development of the Ghanaian economy’s formal and informal sectors.

Keywords

• Government policy
• financial security control
• mobile money
• perceived ease of use
• perceived usefulness
• behavioural intentions