The impact of rail transport service quality on intermodal transport quality: A model for evaluation

Abstract

Rail transport (RT) has a significant share in intermodal chains, so intermodal transport (IT) quality largely depends on RT services' quality. On the other side, the quality of these services depends on many infrastructural-technological, organizational and regulatory-institutional factors. The impact of these factors on the service quality and IT is not easy to precisely quantify. Fuzzy systems are a suitable mathematical tool for solving this task, considering that they provide the possibility of imprecise evaluation of variables. In this paper, a fuzzy system-based model for evaluating the impact of RT services' quality on IT quality is defined. Applying it to the example of Serbia, it was established that this influence in this country is neutral/dual.

Keywords

• intermodal transport
• rail transport
• quality
• fuzzy system
• serbia