Introducing an on-site Helicopter Emergency Medical Service (HEMS) physician at the Emergency Medical Communication Centre - implications for dispatch precision at a Norwegian HEMS base

Abstract

Abstract Background Dispatch precision of Helicopter Emergency Medical Services (HEMS) is a key topic in prehospital research. In Norway, the combined role of the HEMS physician on-call and the Emergency Medical Communication Centre (EMCC) physician has been challenged. This study aimed to evaluate the impact on HEMS dispatch precision by transferring the medical decision-making from an on-call HEMS physician to an on-site HEMS physician in the EMCC. Methods In this quasi-experimental study, a HEMS physician was on-site in Trondheim EMCC during defined working hours from February 1st through July 5th, 2024. When on-site, the decision to dispatch Trondheim HEMS was made by this EMCC physician. Primary outcome was unnecessary HEMS dispatches, i.e. missions where neither advanced treatment nor logistical contributions were provided following HEMS dispatch. Secondary outcomes were HEMS alarm and activation time, rejected HEMS missions and National Advisory Committee for Aeronautics (NACA)-scores of encountered HEMS patients. Outcomes were analysed by difference-in-differences analyses. Results 785 HEMS missions were included in the analyses. There was no significant difference in the risk of an unnecessary mission (percentage point risk difference [RD] 5.6, 95% confidence interval [CI] -7.4–18.6) or the proportion of patients with NACA scores of 4 or higher (RD -5.8, 95% CI -17.9–6.3) following the intervention. Conclusion We found no evidence of increased HEMS dispatch precision, measured by the proportion of missions without medical or logistical contributions, when transferring the medical decision regarding HEMS dispatch from the HEMS physician on-call to an on-site EMCC physician in this study.

Keywords

• Air ambulances
• Emergency Medical Dispatch
• Emergency Medical Service Communication Systems