Journal of Holistic Nursing and Midwifery (Apr 2007)
Study of patient satisfaction from nursing care and behaviors in Shahrekord hospitals
Abstract
Introduction: Gaining patient satisfaction is among important goals in health care system. Nurses due to the type of their profession, have an essential role in providing satisfaction to patients hospitalized in treatment centers especially hospitals. An efficient health care system can only reach its mission, maintaining public health, through providing satisfactory care and it can be assessed by assessing care provided. Objective: This study was conducted to determine the level of hospitalized patients, satisfaction of nursing care in educational hospitals in Shahrekord in 2006. Methods: This descriptive –analytic study was done in two educational hospitals of Hajar and Kashani and the level of satisfaction of 223 patients who were hospitalized for at least one day was assessed by questionnaire. Data collected were analyzed by SPSS and descriptive –analytic statistics such as frequency and chi – square. Results: Findings of this study showed that 70.4% of hospitalized patients were satisfied with nursing care. Although 8.9% were unsatisfied, 12.7% had no view and 7.7% stated they had not encountered the items of the questionnaire. In dimension of most patient satisfaction with nursing care were related to “ quick and on time admission” (87%), on time nursing care (85.7%), sympathy and kind nursing approach (84.8%) and most dissatisfaction were related to “ encountering relatives and visitors” (18.8%), “ reaction to patients discomfort and pain” (12.1%), and necessary follow up in time of problem solving (11.7%). There was a significant relationship (P<0.05) between age, place of living and level of satisfaction. There was no relationship between other personal factors with patients satisfaction. Conclusion: In attention to results, it is necessary to have patients, satisfaction assessment committee with cooperation of different level management and periodical assessment of patients satisfaction and presentation of implementation programs to alleviate patients dissatisfaction and in turn increase the quality on nursing care.
