European Cooperation (Sep 2015)
ACHIEVING OPERATIONAL EXCELLENCE IN RETAIL BANKING WITH TAILORED INDUSTRIAL PRODUCTION METHODS
Abstract
The paper focuses on the issue of how bank’s operational expenses originate and on new approaches to their reduction by using tailored methods from industrial production. Principal issues of how the banks currently manage operational expenses are raised and their relevance to challenges the banks are facing is considered in this article. The paper provides quick review of methods developed by Toyota Motor Corporation (Toyota Production System) and now used by major industrial production companies to optimize their production processes and reduce expenses and implementation of these methods for retail financial service company is researched. The author studies experience of the leading Eastern European bank in Russian Federation and Ukraine.
