Risk Management and Healthcare Policy (Dec 2020)
Contactless Food Supply and Delivery System in the COVID-19 Pandemic: Experience from Raytheon Mountain Hospital, China
Abstract
Xiaodong Tan,1,2 Li Ran,2 Fucui Liao3 1School of Nursing, Wuchang University of Technology, Wuhan, People’s Republic of China; 2School of Health Sciences, Wuhan University, Wuhan, People’s Republic of China; 3Department of Medical Insurance and Management, Zhongnan Hospital of Wuhan University, Wuhan, People’s Republic of ChinaCorrespondence: Xiaodong TanWuchang University of Technology, Wuhan, People’s Republic of ChinaEmail [email protected] LiaoZhongnan Hospital of Wuhan University, Wuhan, People’s Republic of ChinaEmail [email protected]: The contactless food supply and delivery system of Raytheon Mountain Hospital is an innovative action to solve the dining problem and balance nutrition for medical staff and patients. The system was established according to five approval criteria, including localization, experience in hospital meal service, sufficient raw materials and supporting facilities, food safety, and high execution in dispatching. From the preparation phase to service optimization and improvement, the service model of the full collection of food and beverage information, point-to-point distribution, contactless food delivery, one-stop ordering, and full coverage of separately eating is established to safeguard the contactless food supply and delivery system operating smoothly. As of April 15, 2020 Raytheon Mountain Hospital had been operating safely for 68 days with no occurrence of food safety accident.Keywords: COVID-19, food delivery, medical staff, nutrition, Raytheon Mountain Hospital
