Human Resources Management in Tourism Industry

Abstract

The quality of tourism services depends to a very large extent on the work of employees and also on human resource management, which has the role of ensuring that the work is carried out in the best possible conditions for maximum efficiency. The importance of human resource management in this sector lies in the many advantages it offers, particularly in terms of competitiveness. In this respect, human resource management has a responsibility to obtain, select, motivate, educate and develop, reward and retain its employees. The purpose of this paper is to indicate the importance of human resources in modern tourism. In order to carry out the research, official statistical data provided at European level on the development and type of employees in the tourism industry were analysed, as well as the extent to which human resource management strategies can influence these data were analysed.

Keywords

• tourism
• labour
• hr
• management