Verbal and Nonverbal Communication in Business Activities

Abstract

When discussing business communication, authors usually approach it from a linguistic, psychological, psycholinguistic or an economic/business perspective. We would like to add another perspective, i.e. communication management. Therefore, this paper consists of three parts. The first one refers to verbal communication and conversation management (i.e., conversational management strategies), the second one deals with nonverbal communication and the last one describes an experiment that is to be conducted for understanding and improving effective communication in a business environment.

Keywords

• verbal communication
• nonverbal communication
• business english
• conversation management