Extraversion and its Importance in the Hospitality Workplace. Analysing the Selected Job Outcomes

Abstract

The aim of this study is to investigate both the importance of personality traits of employees working in hotel contact positions and their potential relations with employees’ attitudes towards work. The research problem is to approach the following question: is there any relationship between extraversion and employees’ job satisfaction, particularly in terms of hotel customers. To achieve the study aim, literature review, including empirical findings of recent studies, and empirical research based on a survey method have been used. The main results of the study have confirmed that hotel employees with higher extraversion experience have a higher level of job satisfaction, also when it refers to customers. Although the study results cannot be generalized, they nevertheless shed light on the importance of the good person-job fit. Therefore, a better understanding of the role of personality in the context of hotel posts may be useful in the hiring decisions, especially in the customer contact positions in hotels. In this study the implications for managers are demonstrated, and directions for future research formulated.

Keywords

• hospitality
• contact employees
• extraversion
• job satisfaction