Development of causal model of sustainable hospital supply chain management using the Intuitionistic Fuzzy Cognitive Map (IFCM) method

Journal of Industrial Engineering and Management. 2018;11(3):588-605 DOI 10.3926/jiem.2517


Journal Homepage

Journal Title: Journal of Industrial Engineering and Management

ISSN: 2013-8423 (Print); 2013-0953 (Online)

Publisher: OmniaScience

Society/Institution: OmniaScience

LCC Subject Category: Technology: Technology (General): Industrial engineering. Management engineering | Social Sciences: Commerce: Business

Country of publisher: Spain

Language of fulltext: English

Full-text formats available: PDF



Seyed Habibollah mirghafoori (Associate Professor of Management Faculty, Yazd University, Yazd, Iran)
Ali Morovati Sharifabadi (Associate Professor of Management Faculty, Yazd University, Yazd, Iran)
Salim Karimi Takalo (Management Faculty of vali- e- asr university)


Double blind peer review

Editorial Board

Instructions for authors

Time From Submission to Publication: 21 weeks


Abstract | Full Text

Purpose: Service industry is a massive sector accounting for about two-thirds of GDP of developed economies and is the field of an intensive competition between service companies and their supply chains. As a result, service supply chain management has become a subject of growing interest to researchers and business analysts. Healthcare industry is among the largest service industries with the highest potential for improvement in sustainability performance. The purpose of this study was to identify the concepts influencing the sustainability of hospital supply chain and provide a causal model for sustainable supply chain of hospital service. Design/methodology/approach: In this study, concepts that influence the sustainability of a hospital service supply chain were identified by in-depth interviewing of 18 experts in hospitals of Kerman, Iran. Delphi method was used to reorganize the initial concepts into 15 concepts. Finally, the Intuitionistic Fuzzy Cognitive Map (IFCM) method was used to develop the causal model of sustainable supply chain management for hospital service. Findings: Delphi method was used to reorganize 68 initial concepts into 15 concepts Contains: demand management, resource and capacity management, customer relationship management, supplier relationship management, service management, information management, financial performance management, Attention to the environment, contamination, energy consumption, legal requirements, employees, community and stakeholders, social accountability and business ethics. The results indicate that service delivery management is highly central among other concepts. Originality/value: with focusing on concepts such as service management, and capacity and resources management, The sustainability of the hospital supply chain can be improved.