Optimizing Innovation Capability in Pakistani Healthcare

Abstract

Purpose: This study aims to enhance the understanding of how TQM practices can be leveraged to improve healthcare services in Pakistan. Specifically, it seeks to explore the relationship between various TQM practices and the development of innovative capabilities in the healthcare sector, with collaboration and complexity acting as mediating and moderating factors, respectively. Design/Methodology/Approach: An integrated research approach was employed, combining structured surveys and statistical analysis of data collected from private hospitals in Pakistan. The study investigates the correlations between TQM practices, innovative capabilities, and the mediating/moderating effects of collaboration and complexity. Potential limitations such as response bias, generalizability issues, and the dynamic nature of the healthcare environment are acknowledged. Notably, financial feasibility is not examined within this study. Findings: The study reveals the challenges of fostering healthcare innovation in Pakistan, particularly in the context of cultural norms, resource constraints, and regulatory challenges. The findings underscore the importance of prioritizing TQM, promoting cross-functional collaboration, strategic quality planning, overcoming communication barriers, and addressing environmental complexities to enhance innovative capabilities in the healthcare sector. Implications/Originality/Value: This research contributes significantly to the global understanding of healthcare advancements in developing nations, particularly in the context of Pakistan. It highlights the necessity for context-sensitive approaches and tailored strategies to improve healthcare innovation. The study also identifies gaps in existing literature, urging future research to adopt more inclusive methodologies for a comprehensive understanding of innovation capability in Pakistani healthcare. Despite its limitations, this work provides valuable insights for policymakers and healthcare professionals aiming to advance healthcare services in resource-limited settings.

Keywords

• Total quality management practices
• Cross-functional collaboration
• Environment complexity
• Innovation capability