UNDERSTANDING BUSINESS PROCESSES WITH A LOOK AT A HOLISTIC-SYSTEMIC APPROACH TO CHANGE MANAGEMENT

Abstract

The subject of this paper is a theoretical background of the attitudes that treat the necessity of the importance of knowledge of business processes and holistic systemic approach to change management, in the broader context of strategic management, for better understanding and potential improvement of business by contemporary managers. The paper presents the general issues of strategic management and how it is artificially implemented in the business flows of modern organizations, then gives an overview of the concept of management by contemporary managers and issues related to the importance of knowing the characteristics of the business process and its management, and finally, provides an insight into the importance of change, as an important factor in the context of managing the business process of today, with an emphasis on a holistic-systems approach. The method of content analysis was used in the paper. The aim of the paper is to point out the importance of business process management in contemporary strategic management, above all in the context of growing changes and extremely dynamic and changing market environment, and to provide modern managers with insight into modern business and how to improve their business in an increasingly sharp market match.