ANALYSIS OF FACTORS AFFECTING REMOTE BANKING SERVICES IN THE PROCESS OF BANK TRANSFORMATION IN UZBEKISTAN

Abstract

Today, the transformation of banks requires, firstly, the establishment of digital banks, and secondly, the change in the activities of existing banking departments and the reduction of banking costs. In digital banks, banking services will be fully automated and self-management systems will be created for bank customers. In particular, today’s demand is that as a result of the development of the digital economy, banks are required to serve a large number of customers not by increasing the number of branches, but by developing remote banking services. In the process of transformation of banks in Uzbekistan, due to the increasing availability of remote banking services on the basis of mobile, Internet and other banking technologies, their level of security, risk minimization, ease of use, importance of use, public awareness of these services, usefulness of services, etc. the factors are econometrically analyzed based on the conceptual model created by the author. These affect the development of remote banking services (customer awareness of remote banking services (As), risk of using remote banking services (R), ease of use of remote banking services (Eu), understanding the usefulness of remote banking services (Uu), cost of remote banking services (Cs), security in the use of remote banking services (Ss)) were hypothesized. In order to assess the impact of these hypotheses, a survey of clients of the Tashkent branch of Joint-Stock Commercial Bank with foreign capital «HAMKORBANK» was conducted and the results of the survey were econometrically analyzed on the basis of a conceptual model created by the author. These hypotheses have also been studied by foreign economists and their conclusions are given. The results of this study are of practical importance for the development of remote banking services in the banking system of Uzbekistan.

Keywords

• Internet banking
• mobile banking
• security
• risk
• digital banking
• biometric technology