Analyzing the barriers affecting the effective utilization of quality tools and techniques using Integrated ISM approach

Abstract

The aim of this study is to recognize and scrutinize the barriers affecting the utilization of quality tools and techniques (QT&T) in manufacturing organizations. For this purpose, twelve barriers af-fecting the execution of QT&T in manufacturing organizations have been identified from literature analysis and experts’ opinion (academicians and industrial). Questionnaire-based survey has been utilized for the validation of identified barriers. Afterwards, an integrated model of QT&T has been developed by using interpretive structural Modelling (ISM) and Matriced Impacts Croisés Multi-plication Appliquée á un Classement (MICMAC) approach. This research gives an apparent depic-tion to identify and handle the barriers by computing the effectiveness of each barrier. Barriers like accessibility of time and space, inability to change organizational culture and inadequate coordina-tion and teamwork are found to be the key barriers for utilization of QT&T in manufacturing organ-ization. The developed model will help the manufacturing organizations effectively utilize QT&T.

Keywords

• Integrated interpretive structur-al modeling (IISM)
• MICMAC
• QT&T barriers