Theoretical Studies and Contributions Pertaining to Quality Management in European Union

Abstract

The paper is part of doctoral research and presents a study on current tendencies in European quality management. Creating and adopting a singular quality management system at European level is the main goal of managers throughout Europe. The EFQM (European Foundation Quality Management) model of excellence brings forward self-assessment within any organisation. The main goal of this research is to analyse the benefits of implementing and utilising a quality management system at European level. The paper researches the tools and models being used within quality management, the author emphasizing the need of a new vision on European quality management.

Keywords

• quality management
• quality
• efqm
• autoevalution