Business Systems Research (Nov 2020)

How Impulsivity influences the Post-purchase Consumer Regret?

  • Sokić Katarina,
  • Horvat Đuro,
  • Martinčić Sanja Gutić

DOI
https://doi.org/10.2478/bsrj-2020-0024
Journal volume & issue
Vol. 11, no. 3
pp. 14 – 29

Abstract

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The role of impulsivity in post-purchase consumer regret is unclear and intriguing because of the negative emotions that underlie both constructs. It is particularly important to examine the impact of impulsivity on the relationship between regret and the Emotionality dimension of the HEXACO model of personality.

Keywords