Information systems evaluation model in world-class by balanced scorecard approach in sports organizations

Abstract

The aim of the current research was to provide a world-class information systems development model using the balanced scorecard approach in sports organizations. The current research is practical in terms of purpose; In terms of how to collect information, it was a survey. The statistical population of the research was made up of the employees of all 31 general sports and youth departments of the country's provinces (5882 people) and the statistical sample was selected using the Karjesi and Morgan table of 361 people. To collect data, a researcher-made questionnaire was used according to the balanced scorecard approach (4 components and 48 items). The validity of the questionnaire was confirmed by 10 sports management professors and the reliability was 0.86, which indicated its good reliability. Data analysis was done using confirmatory factor analysis and structural equation modeling with PLS software. The findings from the analysis of the conceptual model of the research show that the development model of world-class information systems in sports organizations, in the financial perspective using 5 indicators, in the customer perspective with 12 indicators, in the business processes perspective with 14 indicators and in the growth perspective and learning was confirmed with 17 indicators. Therefore, it is concluded that the development of world-class information systems in sports organizations by increasing efficiency and effectiveness will improve organizational productivity and be considered as a sustainable competitive advantage.

Keywords

• balanced scorecard
• world class
• sports organizations
• information systems