BI AND BPM AS A WAY FOR CREATE BUSINESS VALUE

Abstract

Organizations are adopting business intelligence (BI) to improve their productivity, but often this initiative is inconsistent with the business process management (BPM) initiative, which also aims to improve organizational performance. Aligning BI and BPM initiatives seems like one of the possible ways to create business value with BI, especially because BI allows you to measure and manage the performance ofprocesses, which allows the BI initiative to become more business-oriented. The findings suggest that the impact of business intelligence on organizational performance is fully mediated by alignment of business intelligence and BPM initiatives, and therefore business intelligence value can be created through the use of common terminology and methodologies, as well as close interactions between experts, managers and the Business Intelligence and BPM team to coordinate the two initiatives.

Keywords

• organizational effectiveness
• business intelligence
• business process management
• bi-bpm alignment