The Relationship between Library Technology, Support, Environment, and Postgraduate Students’ Utilization of Web-Based Library and Information Services in Malaysian Academic Libraries

Abstract

This research examines the utilization of Web-Based Library and Information Services (WBLIS) in academic libraries. Digital technology promotes the use of WBLIS, including during the COVID-19 pandemic. Few Malaysian studies have investigated utilization and its factors. Three factors of WBLIS utilization were identified: library technology, support, and the environment. WBLIS’s output and outcome were emphasized. A conceptual model was developed and tested using non-probability sampling. A 38-item, five-point Likert Scale online survey was distributed to postgraduates from 20 public universities. Raosoft sampled 383 research, comprehensive, and focused universities using stratified sampling. SMARTPLS version 3 was used to test hypotheses on 527 respondents. Harmon’s Single Factor test eliminated single-source bias. All measurement and model criteria were met. All hypotheses on the relationships between library technology, support, and environment on WBLIS utilization were supported. The findings will contribute to academic librarianship and related fields. Malaysian universities and the Ministry of Higher Education will benefit from improving academic libraries’ impact on learning, research, and universities’ institutional value. Future research may include private university, polytechnic, and community college students and academicians. Comparative studies and qualitative research can be conducted.

Keywords

• web-based library and information services
• academic library
• utilization
• output
• outcome
• library technology