Analysis of telemedicine service delivery in Karachi, Pakistan: A cross-sectional survey examining practices and perspectives of healthcare providers

Abstract

Objective: This study aims to explore the healthcare sector's limited adoption of telemedicine platforms through the lens of clinician perspectives. It investigate the level of understanding and competence among medical practitioners regarding telemedicine in Karachi, Pakistan, with a specific focus on E-health clinics operated by Sehat Kahani physicians serving underserved communities. Methods: An analytical cross-sectional study was undertaken between October 2022 and January 2023, in which 383 telemedicine consultants were invited to fill out a questionnaire designed to help the researcher better understand how these professionals felt about teleconsultations. This research was conducted at the Sehat Kahani E-Health Clinic with teleconsultation services in Karachi, Pakistan. Results: The majority of clinicians had at least a basic understanding of telemedicine 64.8 %, including its medical applications 59.3 %. A significant percentage 25 % demonstrated extensive knowledge of telemedicine resources and standards. Continuous education in telemedicine is necessary approximately 68.4 % of doctors indicated a high level of satisfaction as their reaction. Regarding opinions, 98.7 % thought telemedicine is a viable care option, saving time, money, and effort 97.7 %, 93.7 %, respectively. 69.5 % had completed telemedicine training, and the vast majority 96.6 % agreed that it was helpful for patients. Conclusions: The Clinicians at Sehat Kahani's telemedicine e-clinics were very knowledgeable about the technology and used it effectively. Underserved populations can gain access to high-quality healthcare through a combination of telemedicine, investments in infrastructure, and education. However, most medical professionals are curious about expanding their knowledge about telemedicine.

Keywords

• Telemedicine
• LMIC's
• Covid-19
• mHealth
• Telehealth