Smart Tourism in Practice: The EU Initiative “European Capitals of Smart Tourism”

Abstract

Smart city concept is applied to urban areas and aims to increase the quality of tourists’ experience, as well as the residents’ lives through smart technologies. ST plays a vital role in the development of smart cities. That is why, over the last five years, within recent and current (health crisis), innovations and initiatives are on the rise in the field of ST. ST is an emerging research/study domain; consequently, authors and researchers elaborated only few analyses and case studies. This case study aims to outline and highlight the best practices within this EU initiative with a special emphasis on the specific domain “Cultural Heritage and Creativity”.

Keywords

• cultural heritage
• smart destination
• smart tourism
• case study
• creativity