How to assess the performance quality of an enterprise

Abstract

Proper assessment of enterprise performance quality expands opportunities of those enterprises proven by reputation, and creates favourable environment for investment. However, scientific literature does not present any research of enterprises’ performance or functioning quality models from the perspective of all possible results. The article defines, in accordance with the requirements of the international management system standards, functioning efficiency – that is, resources turning into immediate results, immediate results transforming into direct ultimate results; sustained success – direct ultimate results turning into indirect ultimate results. Indirect ultimate results highlight strategic effect of an enterprise’s sustained success. Ways of assessing functioning quality are classified, on the basis of which a system of information and analysis for collecting and processing of management information is developed for automation of assessment procedure.

Keywords

• efficiency
• sustained success
• activity
• functioning