OffshoringDSS: An Automated Tool of Application Maintenance Offshoring

Abstract

The rapid spread of the internet over the last two decades has prompted more and more companies to deploy their work internationally. The offshoring strategy enables organizations to cut down costs, boost shareholder value, acquire a competitive advantage, reduce cycle time, increase workforce flexibility, generate revenue and focus on their core business. The number of worldwide software development projects has increased due to globalization. Global Software Development (GSD) projects are forecast to grow by 20% to 30% in countries like India and China. The outsourcing experts choose one of the suitable models from the available global delivery options to deliver services in the global software paradigm. However, adopting the appropriate model for application maintenance is a complicated process. In addition, the right model is selected based on various influencing factors, type of the project and client requirements. Additionally, sufficient domain expertise is necessary for the decision making of offshore outsourcing. Currently, there is no dynamic and automated tool for the decision making of application maintenance offshoring. Therefore, this study presents an Offshoring Decision Support System (OffshoringDSS), an automated and novel tool to make the offshoring decisions of application maintenance. The suggested tool is based on the Analytic Hierarchy Process (AHP) technique. The tool automatically performs all the calculations involved in the decision making and ranks the sourcing models.

Keywords

• application maintenance
• automated tool
• decision support system
• decision making
• offshoring
• outsourcing