Nurses' and Patients' Perception of Caring Behaviors and Satisfaction

Abstract

Aim: This research was carried out to determine the relationship between caring behaviors perceived by patients and nurses and care satisfaction. Method: This descriptive study was conducted with 119 nurses working in internal and surgical clinics and 100 patients they care for. Data were collected by face-to-face interview method using separate data collection forms for patients and nurses. Data collection forms consisted of the introductory characteristics of the individual, the Visual Analog Scale, and the Caring Behaviors Assessment Tool-Short Form. Results: The mean total score of perceived caring behaviors was found to be 88.50 (SD=23.14) for the patients and 111.44 (SD=16.52) for the nurses. The mean care satisfaction score was 6.66+-2.07 for the patients and 7.42 (SD=2.12) for the nurses. Nurses' perceived caring behaviors (p<0.001) and satisfaction levels (p<0.01) were statistically significantly higher than the patients'. A statistically positive correlation was found between the caring behavior score perceived by the patients and nurses and the satisfaction score (respectively 0,591; 0,316; p<0,01). Conclusion: The caring behaviors and care satisfaction perceived by the patients and nurses were above the moderate level. As the perceived caring behavior level increased, care satisfaction increased.

Keywords

• care
• nursing
• nursing care
• patient
• satisfaction