TOPICAL ISSUES OF QUALITY MANAGEMENT IN HEALTH CARE

Abstract

Objective: to propose optimal variants of solving the key issues health care of reforming while researching the level of the medical services consumers’ satisfaction taking into account the opinions of the sector’s personnel. Methods: systemic-logical analysis. Scientific novelty: The necessity is proved to develop and deepen the adaptation of tools and methods of quality management for the development of health care sphere in accordance with its specific characteristics, the classification of internal environment factors on the process of its development strategic planning is elaborated. Practical value: Using the research results when elaborating the strategy of medical establishments development planning. Results: The problems of increasing medical aid quality are viewed with the account of consumers’ requirements in the context of health care system reforming under the modern conditions of competition. The significance is shown of introducing the quality management system in medical establishments as an efficient tool of constant development and improving. The demand for using the Lean Production technique is proved from the point of view of production processes optimization, consumer orientation and increasing quality through reducing costs.

Keywords

• lean production
• health care
• strategic planning
• lean production
• medical services